Switching mobile provider has never been easier
Thanks to Ofcom’s Text to Switch service, you can now manage your mobile contracts with just one free text. Whether you want to retain your existing number or begin afresh, this seamless process is ideal for businesses looking to reduce administrative overheads and react swiftly to market changes.
Why switching mobile provider just got simpler
Previously, switching mobile provider meant quizzing call centers, enduring wait times, and navigating retention tactics. You would need to ring your existing provider, request your Porting Authorisation Code (PAC), and then pass it to your new provider – a labour-intensive process that took time and caused disruption.
However, Ofcom’s new regulations, enforced since 1 July 2019, let business and consumer customers initiate the entire number porting process via SMS – without contacting call centres. What’s more, your provider must respond within 60 seconds, issuing a PAC valid for 30 days alongside any outstanding account details.
For businesses, this means switch mobile provider is no longer a logistical challenge; it’s a simple, one-touch action – and perfect for B2B decision-makers juggling multiple priorities.
How to switch mobile provider: step-by-step
Here’s how your organisation can switch mobile provider smoothly and efficiently:
Want to retain your number?
- From the existing SIM, text PAC to 65075.
- You’ll receive a message within a minute containing:
- Your 9-digit PAC code
- A breakdown of any early termination fees (ETFs)
- Details of any pay-as-you-go credit balance
Want a new number?
- Text STAC to 75075.
- You’ll receive a Service Termination Authorisation Code to end your contract without number porting
Compare plans and select a provider
- Identify a suitable business mobile tariff that aligns with your team’s usage and contract flexibility.
Submit your PAC or STAC code
- Give the code to your new mobile provider. They will complete the switch within one business day.
Enjoy immediate service
- Your new SIM activates seamlessly, without dual billing – Ofcom mandates no overlapping charges.
Why now is an excellent time to switch
In a dynamic B2B telecoms landscape, to switch mobile provider is more than just a cost-saving exercise – it’s a strategic move. Here’s why:
- Speed and simplicity: No calls, no fuss – the entire process is handled via text. This is ideal for business leaders and IT teams pressed for time.
- Complete transparency: You receive information on termination fees or remaining credit upfront, giving you full clarity before committing.
- One-day turnaround: The switch completes within one business day, ensuring minimal disruption to operations.
- No double charging: By law, overlapping contract payments are prohibited, ensuring a clean transition.
- Enhanced flexibility: Pairing PAC/STAC portability with rolling or short-term contracts gives businesses the freedom to optimise mobile services based on evolving needs.
PAC code vs STAC code: which do you need?
When switching, you’ll need one of two authorisation codes:
- PAC code = Porting Authorisation Code
- Use if you wish to keep your existing number.
- Generated upon texting PAC ➝ 65075, valid for 30 days.
- STAC code = Service Termination Authorisation Code
- Use if keeping the number isn’t required.
- Generated upon texting STAC ➝ 75075, also valid for set period.
Both options must follow the same quick turnaround rules and are free.
What happens after you get your PAC code
Once you’ve received the PAC:
- Contact your desired provider and give them the code.
- They schedule the switch – your service on the new network activates within one business day.
- The PAC expires after 30 days, so provide it promptly.
If at any point in the future you need to switch again – whether due to scaling, cost optimisation or service improvements – you can text PAC again to 65075.
Considerations for B2B users
Contractual obligations
- Rolling contracts: Switch anytime without fees.
- Fixed-terms: Budget for early termination fees detailed in your PAC/SMS.
Number of lines
- Single-line accounts: Ideal for Text to Switch.
- Multi-line/business accounts: May require online portal or provider assistance.
Service coverage & quality
- Always check network coverage at your business sites.
- Review data allowances and 5G availability when comparing tariffs.
Device compatibility
- Ensure existing devices are unlocked or matched to the new network if switching providers.
Why telecom decisions matter now
For SMEs, switching mobile provider isn’t just about cost. It’s about aligning agility, control and service delivery:
- Adaptability: Scale services up/down quickly as your business grows.
- Negotiation power: Bids improve with short-term flexibility and no exit penalties.
- Employee retention: Offering better mobile plans can enhance satisfaction.
- Tech readiness: Keeping pace with 5G and enterprise apps requires network agility.
Daisy’s approach
At Daisy, we offer bespoke solutions that simplify connectivity for businesses:
- Flexible SIM-only packages: Choose short-term SIM-only plans aligned with business cycles and budget priorities.
- Assisted switching: Our team can handle PAC/STAC collection and submission, ensuring a pain-free transition.
- Value-add bundles: Combine business mobile, broadband and cloud services, all on agile, contract-light terms.
- Unwavering customer service: Enjoy smooth onboarding, responsive support and clear billing – always.
In summary
Thanks to Ofcom’s Text to Switch rules, switching mobile provider has become a swift, efficient process that fits business pace. Whether your goal is to reduce costs, enhance coverage or improve contract flexibility, sending a simple SMS can be the first step to better connectivity.
Make it even easier by partnering with Daisy Group – your trusted ally in telecoms optimisation.
Speak with our expert, UK-based team today to discuss how we can help your business switch with confidence.