With Webchat for VoIP, you can offer live chat sessions alongside traditional voice calls, while managing your contact centre easier than ever before… meaning improved customer and user experience all around!
The VoIP Webchat bolt-on, which integrates seamlessly with your existing Daisy Hosted Voice system, offers your customers more ways to get the support they need when they need it most, while streamlining your communications through one easy to use CRM platform.
Gain improved control over your contact centre now with Webchat for VoIP.
Key features of VoIP Webchat:
- One contact centre, improved visibility – Manage chat sessions alongside calls in one built-in CRM platform
- Efficient case management – Handle multiple chat sessions simultaneously
- Contact channel priority – Calls are automatically prioritised over chat sessions
Business Benefits
- Improved Customer Engagement – Quick and easy access to support increases satisfaction.
- Cost Efficiency – Reduces reliance on traditional phone lines and call centre costs.
- Scalability – Easily scales with business growth without the need for additional infrastructure.
- Enhanced Productivity – Agents can handle multiple queries efficiently, improving response times.